To make customer support smoother and easier, TELEAUS is introducing a new customer support system “Alisa”. It's a combination of Natural Language Processing (NLP) and Artificial Intelligence (AI). It'll Interact with the user/customer and answers their queries on a regular chat interface. It would be able to answer all general questions of our customers/users, without the need of any human involvement. We believe that it'll be a regular support team member, not as an actual Human, but as an Artificial Intelligence.