Network/Systems Engineer

project

Budget 1300.00

Closing on

About the role
The primary purpose of the role is to proactively provide 2nd level IT support for a project, and manage all technical escalations from within the IT team.  The role is technology focused and requires strong analytical and problem-solving skills as well as exceptional written and oral communication. This role will be expected to be the escalation point for all network and systems related to technical issues that cannot be resolved by the end-user support team.

Key responsibilities
  • Ensuring that IT services are delivered to the business with the aim of ensuring full operational functionality at all times
  • Responding to P1 and major incidents/outages, maintaining solid and continued communication with appropriate stakeholders and coordinating the resolution
  • Capacity and performance management of IT systems
  • Ownership and management of tickets assigned to L2 and personal queue through to resolution
  • Maintaining technical documentation

Required technical skills and expertise
  • Exceptional knowledge of Network LAN and WAN Technologies
  • Good knowledge of Firewall technologies (in particular Palo Alto or Fortinet)
  • Exceptional knowledge of Virtualisation Solutions (VMware or Hyper-V)
  • Good knowledge of Office 365 and Azure Security Services
  • Good knowledge of Vulnerability and Patch Management
  • Experience in documenting solutions using UML including Microsoft Visio
  • Excellent problem solving and root cause analysis skills
  • Excellent written and oral communication skills coupled with a customer service focus
CCNA CCNP MCSA

MD Minhajul Islam

Payment not verified
Total Spent 0.00+
Jobs Posted 5
Member since 07 Nov, 2019